Terms and Conditions
Our terms and conditions for investment advice and wealth management in Singapore.
1. Client Responsibility
Clients must provide accurate and complete information for the assessment of their investment needs. Non-disclosure of relevant information may affect the quality of advice provided. Clients are responsible for reviewing and understanding all investment documents before signing them. Prompt notification of changes in financial situation is essential to maintain an appropriate investment plan.
2. Investment Management
Only authorized personnel may conduct transactions on behalf of clients. Clients must follow established procedures to request changes to their portfolio. Improper handling of instructions may result in delays or errors in transactions. This includes buy/sell orders, transfers, and strategy changes. For any questions regarding procedures, please contact your designated financial advisor.
3. Document Archiving
All investment-related documents are archived in accordance with the requirements of Singapore law for a standard period of 10 years. Clients must request additional copies within this timeframe. After this period, the company is not responsible for lost documents. We recommend clients keep their own backup copies. Long-term retention plans may be available upon request for an additional fee.
4. Provisions for Minors
Clients under 18 years of age must be represented by a legal guardian at all times. Guardians must act as authorized signatories until the minor reaches the age of majority. The company is not responsible for unsupervised minor accounts. Special projects involving minors may require additional documentation and consent forms. We strive to create a welcoming space for young investors with appropriate supervision and professionalism.
5. Professional Conduct
We maintain a professional and respectful environment at all times. Clients must refrain from loud, offensive, or inappropriate behavior. Substance consumption is strictly prohibited on the premises. Non-compliance may result in termination of the business relationship without refund of fees. Our space is designed to inspire confidence through mutual respect and clear communication.
6. Security and Access
All visitors must register upon arrival. Unauthorized access to private meeting rooms or restricted areas is prohibited. Access to facilities is monitored by security cameras for the protection of all. Staff may request identity verification. Compliance with access guidelines ensures a safe and smooth workflow for all employees and clients.
7. Appointments and Cancellations
Clients must make appointments at least 24 hours in advance. Cancellations must be made at least 12 hours in advance. Late cancellations or no-shows may result in a fee for the reserved time. Appointment changes are subject to availability. Our policy ensures fairness and protects company resources for all clients.
8. Confidentiality Provisions
Discussion of confidential information in public areas of our offices is not permitted. Sensitive documents must be kept secure at all times. Confidentiality is the responsibility of both the client and our staff. These rules serve to protect the privacy of all our clients and the integrity of financial information.
9. Health and Safety
Our offices are regularly cleaned and disinfected. Clients showing signs of illness are asked to reschedule their appointments. Hand sanitizer is available throughout the office. Clients are expected to maintain personal hygiene and follow the company's temporary health protocols. Your health and the well-being of our employees are priorities.
10. Investment Content
We support various investment strategies, but we reserve the right to refuse participation in activities involving unethical practices, discrimination, illegal activities, or violations of Singapore financial regulations. This policy applies to all instruments and behaviors within the advisory relationship. Content must comply with applicable local and international laws. Respect and integrity are fundamental to our values and professional standards.
11. Parking and Facilities
Parking spaces are limited and available on a first-come, first-served basis. The company is not responsible for loss, theft, or damage to personal property. Clients must keep their vehicles locked and valuables out of sight. Please respect our neighbors and avoid blocking access or making noise outside the office entrance.
12. Emergency Protocols
In case of emergency, please follow staff instructions immediately. Exit signs are posted in each room. First aid materials are available, and staff are trained for emergency responses. Fire drills may be conducted regularly. Your safety is our responsibility, and we ask all visitors to cooperate fully in any situation.
13. Privacy and Data
Client information, investment records, and personal details are securely stored and treated confidentially in accordance with Singapore's strict data protection laws. We do not sell or share data with third parties without explicit consent. With client authorization, records may be archived longer. You may request deletion of data at any time, subject to legal retention obligations. Our privacy policy aims to give you confidence in the protection of your information.
14. Rights and Ownership
Clients retain all rights to their investments and assets unless otherwise agreed in writing. Company personnel will not use client information for personal advantage. Evidence of cooperation is encouraged but not mandatory. This ensures transparency and respect for the client's financial property.
15. Legal Jurisdiction
All disputes, claims, or legal matters related to Singapore Investments will be resolved under the jurisdiction of the courts of Singapore. This includes contractual disagreements, billing issues, or disputes related to financial advice. Collaboration with our company implies acceptance of these conditions and recognition of the Singaporean legal framework as the competent authority.